Frequently asked questions

No. You can check out as a guest with just your delivery details. Creating an account keeps your order history, saved addresses and wishlist in one place, and makes your next order faster.

Yes. Existing Waltons customer accounts carry over to this site, so sign in with the same email address you used before. If your password is not recognised, use the password reset link and you are back in.

Choose Forgot password on the sign-in page and enter your email address. We send you a reset link. If it has not arrived after a few minutes, check your spam or junk folder before trying again.

Yes. You can sign in or register with your Google account instead of setting a password.

Every product card and product page shows its availability. Out-of-stock items cannot be added to the cart, but you can add them to your wishlist and we email you as soon as they are back.

The product page suggests alternatives and items other customers bought with it, so there is usually a like-for-like option. You can also wishlist the item and we let you know the moment it returns.

Try the search box at the top of any page, which searches product names, brands and SKUs. Ask Walt, our shopping assistant, can also look for you, and our contact page reaches a person who can source items that are not listed.

Your area decides which delivery options you can be offered: whether same-day @speed delivery is available to you, which store would fulfil it, and what is in stock nearby. You can change it at any time from the top of the page.

Yes. Your cart is kept between visits, and if you sign in on another device the items follow you.

Sign in and open Order History under your account. Every order, its status and its invoice are there.

Yes. Use the Track Order page with your order number and email address, no sign-in needed. Same-day @speed deliveries also send you an SMS with a live tracking link once the order leaves the store.

Yes. Tell us which child each pack is for and we pack a named box per child, so nothing has to be sorted out at home.

You can pay by credit or debit card (Visa and Mastercard), by Instant EFT, or with Payflex to split the cost over time. All of them are handled at checkout.

Yes. Payments are handled by PCI-compliant payment providers, and the card details are entered on their secure pages. Waltons never sees or stores your card number.

You get a confirmation email with your order number, and the order shows as paid in your order history. If neither appears, the payment did not complete and nothing was taken.

No. The order is saved and waiting for payment, so open it in your order history and pay again. Nothing is dispatched until payment succeeds.

On the checkout page, in the voucher field above the order total. The discount is applied to your total straight away.

Yes. A VAT invoice is available for every order from your account under Order History, once the order has been invoiced.

Card payments reserve the order amount and are only completed once your order is picked and invoiced. If something is supplied short, or an alternative costs less than expected, the invoiced total is lower and your bank releases the difference, usually within 1 to 3 working days.

Standard delivery is a flat R70, and free on orders over R500. Same-day @speed delivery is R50 in served areas.

Standard delivery is typically 2 to 3 working days. @speed is same-day in eligible areas, depending on your location and the cut-off time.

Standard delivery is free automatically on orders over R500. Below that it is a flat R70.

Same-day @speed delivery is available in selected areas for items in stock at your nearest participating store, when that store still has an open delivery window. Set your delivery area to see whether it is available to you.

Monday to Friday, between 08:00 and 17:00. There are no deliveries on weekends or public holidays.

Yes, we deliver to addresses across South Africa via courier.

No. We currently deliver within South Africa only.

Some furniture and bulky items carry an additional delivery surcharge because of their size or weight. It is shown on the product page and added to your cart total, so you see it before you pay.

Yes. Choose click & collect at checkout to pick your order up free from a participating Waltons store, usually the same day for in-stock items.

Yes, click & collect is free. There is no delivery fee when you collect from a store.

You can return most goods within 14 days of delivery, provided they are unused and in their original packaging.

Sign in, open the order under Order History, and choose Return. Tell us which items and why, and we arrange the rest. You can also return in person at your nearest store.

Refunds are processed once the returned goods are received and checked, back to your original payment method.

Custom or personalised items, and ink and toner cartridges once opened, generally cannot be returned unless faulty.

Yes. Your returns and their progress are listed with the order they belong to, under Order History.

Yes. Waltons supplies offices, businesses and schools with stationery and office products, including bulk orders. Contact us for business accounts or bulk quotes.

Yes, Streamline is our B2B procurement platform: credit accounts, multi-user access with cost centre controls, live contract pricing and full order visibility. You can sign in or apply for an account from our Streamline page.

Waltons has stores across South Africa. Use the store locator, or ask me for a store in your area and I can give you its address, trading hours, phone number and the services it offers.

Many stores offer printing, photocopying, binding, laminating, scanning, poster and photo printing, ID/passport photos and courier drop-off. Ask me about a specific service or store.

You can reach us through the contact page on the site, or visit or phone your nearest store. Ask me for its details.

Our Privacy Policy is at /privacy and our Terms & Conditions at /terms. Courier-specific terms are at /courier-terms.